FAQ
Frequently Asked Questions
Where is Ghesseh Jewelry made?
Every piece is thoughtfully designed and handcrafted in Los Angeles, California. Inspired by Persian heritage, storytelling and contemporary art, each design is created in small batches with careful attention to detail.
Are your pieces handmade?
Yes. Every piece is handcrafted, which means slight variations in texture, finish or shape are part of its unique character. These subtle differences make every piece one of a kind.
What materials do you use?
Materials vary by design and may include sterling silver, fine silver, brass, natural gemstones, pearls, and other carefully selected materials. Material information is listed on each product page.
Will my jewelry look exactly like the photos?
We do our best to accurately represent every piece. Because each item is handmade and natural stones vary in color and pattern, your jewelry may have small differences that make it uniquely yours.
How long does it take to ship?
Orders are typically processed within 3–5 business days unless otherwise stated on the product page.
Once shipped, you'll receive a tracking number via email.
Do you ship internationally?
Currently, we ship within the United States and Canada.
If you're located elsewhere, please contact us before placing an order.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and selected shipping method.
Can I cancel my order?
Orders may be canceled within 12 hours of purchase if production has not begun.
Once an order has been processed or shipped, it cannot be canceled.
Do you accept returns or exchanges?
Due to the handmade nature of our jewelry, all sales are final.
We do not accept returns, exchanges, or refunds for change of mind, incorrect sizing, or personal preference.
However, if your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the item. We'll work with you to resolve the issue as quickly as possible.
What if my package is lost?
Once a package has been shipped, delivery is the responsibility of the shipping carrier. If your package appears lost, please contact us and we'll help you file a claim with the carrier whenever possible.
How should I care for my jewelry?
To keep your jewelry looking its best:
- Store it in a dry place.
- Avoid contact with water, perfume, lotions, and household chemicals.
- Remove jewelry before swimming, showering, exercising, or sleeping.
- Polish sterling silver with a soft polishing cloth when needed.
Can I request a custom piece?
At this time, we are not accepting custom orders or personalized designs.
Do you offer gift packaging?
Yes. Every order is carefully packaged and ready for gifting.
Can I send a gift directly to someone?
Absolutely. Simply enter the recipient's shipping address during checkout. If you'd like to include a gift message, leave a note at checkout.
How can I contact you?
You can reach us anytime through our Contact page or by email. We aim to respond within 1–2 business days.